Player support
Last updated: 4 November 2026
Need a hand with one of our games? Email support@viaductgames.co.uk. Tell us the game name, app version, Android version and device model, then describe what happened. A screenshot can help; remove private information before sending it.
Bit Rise: Rocket Runner
Where can I download it?
Bit Rise is coming soon to Google Play. We will add the download button to its game page when the public listing is available.
How do I move the rocket?
Tap the left or right half of the play area, or swipe left or right, to move one lane. Dodge obstacles, collect coins and look out for boost and shield pickups.
Do I have to watch adverts?
No. Rewarded adverts are optional. They can offer a continue or extra coins when an advert is available. Normal play does not require watching an advert.
Where are my privacy choices?
Where available, open the pause menu and choose AD PRIVACY to review advertising choices. Read the Bit Rise privacy policy for what AdMob processes and how to manage your Android advertising settings.
Can you restore my progress?
Bit Rise saves progress locally. We do not have a cloud copy to restore. Clearing app storage can permanently remove scores, coins, upgrades and settings. Backup and restoration by Android depend on your device settings.
An advert or reward did not work
Ad availability can vary. Check your connection and try again later. If the issue continues, tell us the approximate time, game version and what reward you expected. Do not send account passwords or your advertising identifier.
Pixel Swing and Orbit Escape
Use the same support email and include the game name. Each title has its own privacy policy: Pixel Swing and Orbit Escape.
Privacy requests
You can ask about personal information you have sent us for support. Contact support@viaductgames.co.uk and tell us what you need. See your rights and how we handle enquiries.