Website privacy policy
Last updated: 4 November 2026
This policy covers viaductgames.co.uk and enquiries sent to Viaduct Games. Game-specific policies are available in our privacy and legal directory.
Who is responsible
LAMESSENTIALS LTD, trading as Viaduct Games, is the controller of the personal information we use to operate this website and handle enquiries. We are registered in England and Wales under company number 16175313. Registered office: Flat 1, 300a Flat 1, 300a Parchmore Road, Thornton Heath, England, CR7 8HB. Contact: support@viaductgames.co.uk.
Website visits
IONOS hosts this website. Delivering pages and protecting the service involves technical information such as the requested page or file, access time, browser and operating system, referring website and IP address. IONOS describes its hosting statistics as using anonymised IP addresses and retaining the data for eight weeks. See IONOS hosting data information.
We do not add advertising pixels, third-party analytics scripts, account registration or a checkout to this website. Screenshots, fonts and videos are served from our own website. Playing a video does not load a YouTube player.
Messages and support
If you email us, we receive your email address, any name you give, your message and any attachments. We use them to answer you, investigate an issue and handle follow-up. Our email service provider processes messages to deliver and store them. Providing details is voluntary, but we need enough information to respond. Please do not send passwords or unnecessary sensitive information.
Why we use information
We rely on our legitimate interests in answering enquiries, supporting players and running a secure, functioning website. We consider your rights when using information for these purposes. Where we must keep or disclose information to meet a legal duty, we rely on that legal obligation. We do not use website or support information to make solely automated decisions with legal or similarly significant effects.
Who receives information
Our hosting and email service providers process information needed to provide those services. Professional advisers or authorities may receive information where necessary to resolve a dispute or meet a legal obligation. We do not sell support messages or use them to build advertising audiences.
International processing
Service providers may process information in countries outside the UK. Where we arrange a restricted transfer, applicable safeguards must be used, such as UK adequacy regulations or approved contractual safeguards. Contact us for information about the arrangements relevant to your enquiry. External services such as Google Play describe their own processing and transfer arrangements in their privacy policies.
Retention
IONOS describes an eight-week retention period for its hosting statistics. We keep support correspondence for the time needed to resolve the issue and related follow-up, taking account of an active dispute or a legal record-keeping requirement. When those reasons no longer apply, the correspondence should be deleted. We do not collect a separate database of website visitors.
Cookies and external links
Our website code does not set cookies or use local storage. See our cookie policy for more detail. Links to Google Play, Google privacy controls and other organisations take you to services governed by their own policies. Clicking an email link opens your chosen email service.
Your rights
Depending on the circumstances, you can request access, correction, deletion or restriction, object to processing based on legitimate interests, and ask for portability where that right applies. Contact support@viaductgames.co.uk. We may need to verify your identity and normally respond within one month, subject to lawful extensions. If you are unhappy with our handling, you can complain to the UK Information Commissioner’s Office or your local supervisory authority.
Changes
We will revise this notice when our practices change and update the date above. Game advertising is covered by each game's own privacy policy, not by the website cookie policy.